Home > Team Leader – Prisoner Family Services – HMP Wayland

Team Leader - Prisoner Family Services - HMP Norwich

Salary: £24,103 per annum (based on 25 hours average per week (FTE £33,745 based on 35 hours per week)

Based: HMP Wayland Visitors’ Centre

Hours: 25 hours average per week

Working Pattern; HMP Wayland facilitates visits on Mondays, Wednesdays, Thursdays, Fridays, Saturdays & Sundays. All visits run from 2pm – 4pm and our Team Leader and Family Support Workers must be on shift daily from 12:30 – 4:30pm.

We are recruiting for a Team Leader to work the following:

• Working every Monday & Wednesday 9.30am to 5pm (6.5 hours per day with half hour unpaid break), Thursday 9.30am to 4pm (6 hours with half hour unpaid break) and Friday 12,30pm to 4.30pm (4 hours).
• Two weekend shifts of 12:30 – 4:30pm every four weeks.
• A degree of flexibility will be required to meet operational demand, particularly to cover additional weekends when required.

We have an opportunity to join Family Services Team working within the visitors’ centre at HMP Wayland providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Wayland, part of the main HMP Estate, offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking a Team Leader who will be responsible for supporting the delivery of our HM Prisons contract at HMP Wayland to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children and families and helping to maintain family relationships. You will oversee a small team of Family Support Workers and Volunteers working at HMP Wayland and assist in providing effective and efficient running of the Visitor Centre, Play Area in the Prison Visits Hall and to assist on Family Days.

You will have experience of supervising or managing staff and dealing with people in a customer service-based role. You will also be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic. Experience of providing or helping to provide play activities for children of a range of ages is essential.

Please Note: You will also need to be able to have access to a car or be driven to the Prison as HMP Wayland is in a remote location and is not accessible via Public Transport.

To apply, please click on the apply online button

Closing date for applications:  5pm, Monday 3rd March 2025

In-person interviews to be held on: Tuesday 11^th March 2025

Safeguarding and DBS requirements for your role: 

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.